How quickly will I get a response? ▾
Standard enquiries are answered within 1 business day. Support and dispute issues are prioritised and typically handled within 4 hours. Security concerns are addressed within 2 hours.
What if my issue is urgent? ▾
Select "Support & Disputes" as your topic and mark the urgency in your message. For active transaction issues, include the transaction ID so we can pull it up immediately.
Can I call VeeraPay? ▾
We currently handle all support over email and live chat for security reasons. Our email response time is faster than most phone queues.
How do I report a security concern? ▾
Email
[email protected] directly. Do not share security vulnerabilities in the standard contact form. Responsible disclosure is rewarded — see our Security page for our bug bounty programme.
I'm a journalist — who should I contact? ▾
Select "Press & Media" as your topic. You can also download our media pack — logos, brand assets, and approved boilerplate — from the Media Pack page.
How do I apply for Startup Funding? ▾
Visit our Startup Funding page to check your eligibility in 3 minutes. No credit check at the first stage. Or select "Startup Funding" in the contact form and we'll be in touch directly.